Mountain Baby is Canada's leading online source for eco-friendly baby, toddler and preschooler outdoor gear, accessories, toys and sporting equipment.

  PROUDLY CANADIAN, eh?

All About Shipping

We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same.

WITHIN CANADA

The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. We will always tell you the shipping costs before we ship, and, once you approve your purchase, we will send you a Paypal invoice for the combined cost of your items and the shipping.


Shipping Times
Once your order gets out of our back room and into the hands of Canada Post, these are their estimated shipping times:
 

 

Expedited Express
Local    1 day   next day
Regional up to 4 days 2 days
National       up to 11 days      3 days

General things to keep in mind:
Turn-around times can be incredibly quick (the elves in the backroom are very efficient), so if you need to make any changes please do not delay in contacting us!

We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.

SHIPPING TO THE U.S.A.

The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the itmes you purchase, and how far away you are from where we are. We will always tell you the shipping costs before we ship, and, once you approve your purchase, we will send you a Paypal invoice for the combined cost of your items and the shipping.

Unfortunately, shipping costs to our Southern neighbours are much higher than shipping within Canada. We apologize for the higer costs. It’s just out of our hands. Shipping times are also much longer due to customs, and again, we’re sorry!

SHIPPING METHODS and APPROXIMATE SHIPPING TIMES
Orders sent to the USA are shipped by Expedited Airmail and will take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information.

TAXES AND CUSTOMS:
Orders shipped to the USA are not charged Canadian taxes; however, all orders go through US customs and may be subject to import duties, taxes, and customs processing fees. We are unable to estimate what those fees will be. Recipients are responsible for paying these additional fees.

INTERNATIONAL SHIPPING
Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit the Canada Post website.
Orders going to international destinations are shipped by air mail, and will be charged according to Canada Post fees and surcharges.

We’ve had reports that certain National Post services are particularly slow, so if you would prefer an alternative carrier, please contact us.

As we mentioned above, we wish you could come to Mountain Baby in person, but since you can't, we'll do the best we can to get your order to you as quickly as possible.